Frequently Asked Questions

efb77's Top Questions & Answers

Deposits, withdrawals, bonuses, the VIP program, or live casino — find answers to your questions on any topic here, in plain English.

After joining efb77, both new and experienced players often have many questions — how to deposit via bKash, how VIP cashback works, whether live dealer games run on mobile, or where to get help when something goes wrong. This page brings together detailed, straightforward answers to all those questions in one place, so your gaming experience is smooth right from the start.

All Questions & Answers

Casino & Table Games

Betting limits for table games at efb77 vary depending on the player's level and preference. Some tables allow you to start with very low bets, making them ideal for beginners. High-roller tables, on the other hand, offer the option to place much higher bets. To find the limits for a specific table, go to the game lobby and check the details for each table.

In Baccarat, you place a bet on one of three outcomes — Player, Banker, or Tie. The hand whose total points are closest to 9 wins. Tens and face cards count as zero. Because the rules are straightforward, Baccarat is quite popular among new players. Multiple Baccarat tables with different betting limits are available at efb77.

In live dealer games, a real dealer runs the game from a studio via a live video stream. You can watch cards being dealt, the wheel spinning, or the dice being rolled in real time on your screen. You can also chat with the dealer. It gives you the feel of a real casino from home. Live tables from top providers such as Evolution Gaming and Ezugi are available at efb77.

Yes, efb77's live casino is fully mobile-friendly. Whether you have an Android or iOS smartphone, you can join live dealer tables directly from your browser without any separate app. A stable internet connection is recommended for good streaming quality. The game interface adjusts automatically to smaller screens.

Deposit Questions

efb77 does not charge any additional fees on deposits. However, if your mobile banking service (such as bKash or Nagad) applies its own transaction charges, those may apply — that depends on the respective service's policy. The full deposit amount is added to your account.

Log in to efb77 and go to the Cashier or Deposit section. Select bKash as the payment method. Send the specified amount to the bKash number shown, then submit the transaction ID. Your account balance is usually updated within a few minutes.

The minimum deposit amount at efb77 is ৳500 for every payment method. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. This limit is set to give new players the convenience of starting with a low investment.

Yes, the deposit process with Nagad is just as simple as with bKash. Select Nagad in the Cashier, make the payment to the number shown, and submit the reference number. Deposits start from a minimum of ৳500 and transactions are processed quickly.

efb77 supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, Upay, and bank transfer (Sonali Bank, Dutch-Bangla Bank, and other major banks). The minimum deposit and withdrawal is ৳500 for all methods, and withdrawals are generally completed within 1 hour.

Customer Support

Yes, efb77's support team can assist in both Bengali and English. Ensuring that players in Bangladesh can report issues in their own language is our priority. If you write in Bengali on live chat, you will receive a reply in Bengali.

efb77's customer support is active 7 days a week, 24 hours a day. Whether it is night, a public holiday, or a festival day — you can reach out via live chat or email whenever you run into a problem. Using live chat is the most convenient way to get a quick response.

efb77 has two contact channels — live chat and email. Live chat can be opened directly from any page on the site and provides immediate assistance. To contact us by email, write to [email protected]. Both channels are active 24/7.

Before contacting support, have your account username or registered email, a brief description of the issue, and the reference number of the relevant transaction (if it is payment-related) within reach. Having a screenshot speeds up resolution further. Having your details organized allows the representative to help you faster.

VIP Program

Each week, a fixed percentage of your net losses from all bets placed is added to your account as cashback. The cashback rate depends on your VIP level. Cashback for the previous week is generally credited every Monday. It is automatic — no separate claim is needed.

Playing regularly and staying active on the platform is the main path to reaching the next VIP level. The more consistently and frequently you play games on efb77, the sooner you have the opportunity to advance to a higher level. Contact support for details on the specific milestones for level changes.

efb77's VIP program has five levels in total:
  • Bronze — weekly cashback up to 0.2%
  • Silver — weekly cashback up to 0.5%
  • Gold — weekly cashback up to 0.7%
  • Platinum — weekly cashback up to 1.0%
  • Diamond — weekly cashback up to 1.2%
As you move up to higher levels, the cashback rate increases and additional benefits grow as well.

In addition to weekly cashback, members at higher VIP levels may receive priority support, exclusive promotional offers, and additional withdrawal benefits. Players at the Diamond level may also have access to a dedicated personal account manager. Ask on live chat for full details on specific perks.

If you remain inactive for an extended period or your activity falls below a threshold within a given period, a level review may occur in some cases. However, this should not be an issue if you play regularly. Contact efb77 support or check the terms and conditions page for the specific conditions.

Yes, VIP cashback is generally credited directly to your main balance and is withdrawable subject to applicable conditions. It is best to confirm any specific conditions for withdrawing cashback with the support team or the terms and conditions section.

Still have questions? We're ready to help

If you didn't find your answer in the FAQ, speak directly with our support team — in Bengali, any time.

Contact Live Chat
24/7 Live Chat — Bengali & English [email protected] 7 days a week, day and night